Frequently Asked Questions

Q: How much is shipping and is there sales tax?

Q: I am moving soon but want to place my order now can you have it ship by a particular date?

Q: I know you ship to the 48 contiguous states but do you ship to Hawaii or Alaska?

Q: I see that another website is selling the same item as you are, except they have a lower price. Can you match beat their price so I can buy through you?

Q: I am nervous about putting my credit card information on the Internet, but I want to purchase something. Can I place the order over the telephone?

Q: When do you charge my credit card?

Q: Once I have made my purchase and payment what is your cancellation policy?

Q: When Can I Expect My Order?

Q: What if there is a backorder on the item I purchased?

Q: How will I know my furniture has shipped?

Q: Do you offer inside delivery or assembly?

Q: What happens if something arrives damaged?

Q: If I receive my furniture, and it is not exactly what I thought it was or was expecting, what are my options?

Q: I love my furniture! I want to tell all of my friends about your site. Is there a referral bonus for me if I spread the word about your store?

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A: We are a discount furniture store, and our prices are real. We try work hard to ensure that everything on our site is accurate and up to date.  We double-check descriptions and prices to make sure there are no errors.  Sometimes we do make mistakes or experience glitches in our software that.  If we make one, we'll apologize and do everything we can to make things right.  If we make an error in a price or description, we reserve the right to correct it.  If you suspect that an item is listed for an impossibly low price, there is a chance that it is indeed and error and we urge you to email us with the item number so that we correct the problem immediately. If you place an order, and we find a pricing error, or an error in the description, you have the right to cancel your order.  If you decide not to, we reserve the right to correct the error in pricing/description but we'll ship your item FREE!
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Q: How much is shipping and is there sa les tax?

A: To calculate shipping, all you have to do is add the item(s) you like to your shopping cart. Once you have done that, an area to enter your zip code will appear. Enter your zip code and click to calculate your exact freight. California residents are the only customers subject to our local sales tax of 7.75%
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Q: I am moving soon but want to place my order now can you have it ship by a particular date?

A: We sure can! If you want to schedule your delivery out beyond our normal timeframes, just put this information in the notes section during checkout. If for any reason we may not be able to accommodate your need, we will notify you immediately.
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Q: I know you ship to the 48 contiguous states but do you ship to Hawaii or Alaska?

A: We sure do! Many of our items contain a note in the description if the item is indeed available for shipping to Hawaii or Alaska. View item details for confirmation the email us for a custom freight quote .
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Q: I see that another website is selling the same item as you are, except they have a lower price. Can you match beat their price so I can buy through you?

A: Kelley Furniture will not be undersold and if you find a lower price elsewhere, please email us with a link or an attachment of the advertisement and we will match or beat if possible.*
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Q: I am nervous about putting my credit card information on the Internet, but I want to purchase something. Can I place the order over the telephone?

A: Although our shipping cart is very safe and secure we understand the need of come customers to take extra precautions. Please do not hesitate to call 888-496-BEDS between 9am to 5pm PST Monday through Friday and a friendly sales representative will take care of you.
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Q: When do you charge my credit card?

A. Your credit card will not be charged at the time you place the order. It will only be charged after we have verified stock and all other particulars regarding the order.  We will however, charge your card prior to shipping. Reason being, many of our items ship within just a few days and/or drop ship directly from the manufacturer. In these situations it is difficult for us to know the exact moment these items ship thus rendering a timely receipt of payment, difficult to achieve. Since we require all items to be paid in full prior to shipment, this system seems to work just fine. Additionally, this method ensures that there are no delays releasing shipment due to difficulty receiving payments at time of shipping. However if you have been notified of a unforeseen backorder, after your order is placed, and do not feel comfortable being billed in advance, please contact us and we can set up a special arrangement, or deposit.
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Q: Once I have made my purchase and payment what is your cancellation policy?

A: You may cancel you order anytime before it ships/arrives at our warehouse, for a full refund. If you wish to cancel and order that has already shipped/arrived at our warehouse, you will be charged a 20% restocking fee and all ACTUAL freight charges. Even if an item states FREE SHIPPING, there are still shipping fees involved however we pay shipping for you. You are only responsible for the freight charges if you refuse, return or cancel and an order after freight charges have been incurred. This policy is standard for all of the items on our website with the exception of Wesley Allen Beds. Wesley Allen Beds are all made to order, and custom hand-painted just for you. Once these beds go into production 24-48 Business hours of placing the order) these orders cannot be cancelled without a being subject to a 50% restocking fee. For more information about our Wesley Allen Custom Bed cancellation policy click here.  
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Q: When Can I Expect My Order?

Here are some general guidelines: Bedroom sets and dining room furniture and children's will usually take 3-4 weeks, in most cases. Accessories will take 1-2 weeks. Iron, Metal and Wooden Beds that are not purchased in a set, will ship in about one week. Wesley Allen Beds Ship in 2 weeks.
Please Note: These are estimates, not guarantees. The time frames in which items are shipped are generally shorter than stated above so long as the item is in stock and not on backorder.
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Q: What if there is a backorder on the item I purchased?

A: Most of out items are in stock and ready to ship. However, if your item will not be available to ship within our normal timeframes, you will be notified as soon as we discover the situation. In this notification we will explain the situation and approximate time frames and give you the option to hold the order, or cancel. If you cancel your order, your refund will be issued immediately upon your request. Otherwise you will have secured your place “in-line” to receive your item. A lot the items that go on backorder, do so as a result of selling out by popular demand. We recommend that when and if at all possible, to hold orders so that you are able to receive your order as soon as the items become available again versus risking another backorder.
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Q: How will I know my furniture has shipped?

A: You will be emailed tracking directly to the email address you provided during checkout. Once you receive the email you will know the method in which your items were shipped and the approximate arrival date via online tracking.
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Q: Do you offer inside delivery or assembly?

A: Most of the furniture we ship is delivered to your door/driveway or curbside, in some cases the delivery driver may, at his/her own option perform special services at your request. Generally, however, you can expect the furniture to arrive at your door/driveway or curbside, similar to the receipt of any other type of mail order package. For SELECT oversized items such as bedroom sets, hutches, entertainment centers etc. the freight carrier will schedule a delivery appointment with you. You will be given a 4-hour window to be present to receive the furniture by our shippers. If the item page does not specify that it is shipped by this special service DELUXE FURNITURE MOVING SERVICE that means it is "curbside" delivery only. For smaller items going by common carrier (fedex. UPS, DHL), the online tracking will give you an estimated delivery date. Please communicate with the carrier to confirm dates and/or appointments so that you can arrange to have someone there to help receive the merchandise if you so choose. Most of our furniture comes pre-assembled, or ready to assemble. If assembly is a concern for you, please  email us with the item number and we can better inform you of what, if any, assembly is involved. If you are unsure whether or not your item is shipped by "curbside" delivery only or DELUXE FURNITURE MOVING SERVICE, please contact us for clarification. Thank you!
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Q: What happens if something arrives damaged?

A: If you receive your furniture in less than perfect condition, the process will differ depending upon the method in which you furniture was shipped. If your furniture was shipped VIA common carrier such as UPS, FEDEX, DHL, AIRBORNE etc, please accept the shipment noting any apparent damage is possible on the delivery receipt and contact us immediately, fill out the damage report form,  and we will replace the pieces you need as soon as possible.  If your furniture arrives VIA Bekins Homedirect or any Freight Carrier that requires an appointment prior to delivery, you must be sure to make notes about the condition of the boxes and any damage, on the delivery receipt prior to signing for it. If the instructions have been followed, we will replace or repair immediately. You will also receive concise delivery instructions with your tracking email or you can EMAIL US
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Q: If I receive my furniture, and it is not exactly what I thought it was or was expecting, what are my options?

A: It is very rare that this occurs. A vast majority of the time, customer feedback reflects that our products not only met but also exceeded their expectations. We also have an astoundingly high volume of referrals and return customers. We do our very best to represent and describe the items they sell. We use high-resolution pictures and include dimensions and other pertinent information on all of our items. If for any reason, you have questions about something that was not already detailed on the item page, or are trying to buy something you think resembled something you saw in a local store, please email us before you complete checkout to clear up anything you are unsure about or need to know about in order to be satisfied with your purchase. Once the item has shipped, you will be subject to a 20% restocking fee and freight both way so we urge you to do your research and ask as many questions as you need to have confidence in your purchase. Remember, we are here to help!
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